Never will there be an excuse believable enough to justify some of the business decisions games publishers have greenlit in the past. Every penny counts, but is nickel-and-diming your own customers the best way to go about nurturing trust?
No. Not unless you're a conglomerate that's happy with being recognised as the 'Worst Company in America' for two years on the trot like EA have been, and that was before the backlash suffered from disgruntled Star Wars Battlefront 2 fans. For that debacle - as well as others - Electronic Arts has earned its unenviable place in this hall of fame as the company everyone loves to hate, but it's far from the only publisher deserving of being called out for anti-consumerist practices.
Activision, Capcom, Bethesda: none are able to boast a squeaky clean record thanks to abusing nostalgia, locking 'true endings' behind paid DLC and peddling disc-locked content respectively, but some have at least learned their lesson, making genuine efforts to make up for past mistakes.
Whatever hardware Microsoft waltzes on stage to unveil next, you can be sure as sugar that it won't be touching the word DRM with a barge pole, it's still paying for that disaster now, half a decade later.
Make as much money as you want, publishers, just have a little respect.
Joe is a freelance games journalist who, while not spending every waking minute selling himself to websites around the world, spends his free time writing. Most of it makes no sense, but when it does, he treats each article as if it were his Magnum Opus - with varying results.