Praise Phil Spencer (assuming he had something to do with this), the backwards compatibility-forcing frontrunner of Microsoft PR has been the best thing to happen to the company since Sony ate their own face with the price of the PS3, and I have to believe he pushed for this to go through, too.
The word comes from VGLeaks, who acquired the image seen above, showing a radical new policy for digital console purchases in that you can FINALLY - just like Steam - get a refund on something you don't like or want.
There are some caveats, though:
- Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
- DLC, season passes, and add-ons are not eligible for self-service refunds.
- The game or app must be downloaded and launched before requesting a self-service refund.
- You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
- Certain Windows 10 apps may not be eligible for self-service refunds.
- Microsoft reserves the right to block access for users who abuse self-service refunds.
That last point about 'abusing' the idea is very important, as unlike the physical trade-in structures of the 2000s, you won't be able to go back twice or thrice in quick succession to 'try out' every major game. Instead, it's in place mostly as a necessity.
That said, how many times have you downloaded something and immediately regretted it? Atop the fact that you're forever 'stuck' with any digital downloads - one of the biggest reasons people stick to physical - this is another MAJOR step up from anything Sony are currently offering.