Things seem to be going from bad to worse for beleaguered retailer HMV: administrators Deloitte have announced that the official website and online merchant service have been taken offline. Now when people visit HMV.com they are greater with the following message:
“HMV.com has been suspended following the appointment of the Joint Administrators. No purchases can be made until further notice.”
HMV management had insisted that existing orders and pre-orders would still be honoured, though this is looking increasingly unlikely. However, as Deloitte continue to run the stores as normal until a buyer is found or final decision on the companies future is made, it is expected that a version of the website will be reinstated at some point – presuming the company can afford its web costs.
In further news, HMV this morning announced they would not be accepting back any stock, even if it is faulty. In fact customers will not even be allowed to exchange their goods like for like. In one reported incident an angry gentleman took it upon himself to process his own transaction by walking out of the store with 3 video games when the company refused to honour his store credit.
Source: MVC
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4 Comments
Guess what now it’s happened to blockbuster UK
HMV were expensive but c’mon now them
I wonder who will be next?
As soon as I heard the news I ordered some A3 posters in exchange for some of the PURE points I’d built up, whilst I did get a confirmation email and an order number I’m now playing a waiting game just hoping that the posters actually come through. Dark days ahead.
I ordered a (25% off) DVD 09:30 15/1/13 and an email confimed it was shipped 07:30 16/1 but it had not arrived after 2 weeks I sent email and it has now arrived.
An email message from HMV confirmed that this was because it had been paid for before the administration date
Time to pop into HMV and Blockbusters for some shopping then, it was inevitable though. When it comes to DVDs, games and music, people are much more likely to pop onto Amazon and have it with them the next day rather than pop outside to HMV. They were expensive to begin with so it comes as no shock.