BATMAN: ARKHAM CITY Xbox 360 Users Losing Save Files

The issue does seem to be isolated to Xbox 360 users only, losing their save files from 6% all the way up to 80% completion!

By Matt Mann /

The Batman: Arkham City community forums have shed light on a problem with the best-selling game that to this point has gone mostly unnoticed. Apparently Xbox 360 Batman Arkham City save files are randomly disappearing with no trace of them ever having been there. The issue does seem to be isolated to Xbox 360 users only, losing their save files from 6% all the way up to 80% completion. Up until now these reports were unverified and there has been no response to the issue from Warner Brothers or Rocksteady, however, there was an official response on the forums:
"We greatly appreciate and value you as a customer and apologize for any inconvenience if you have encountered any technical problems which might have impacted your experience with the game,"
Unfortunately, the Q & A department hasn't been able to fix the issue because they can't seem to replicate the problem on one of their systems. So Rocksteady will need your help in fixing the issue. If you have experienced this particular problem with your Xbox 360 files of Batman: Arkham City contact the "company's support team by emailing support@wbgames.com". The following is a list of information they need you to provide for them: What version of the XBOX 360 hardware are you are experiencing the "disappearing save files" issue on? What storage method are you using to save your Batman: Arkham City game files to (i.e. XBOX 360 hard drive, XBOX 360 memory unit, USB drive)? What version of the XBOX 360 system software do you have on your machine? Are you running a Beta version of the forthcoming XBOX 360 "Holiday 2011" system update? Have you experienced the "disappearing save files" issue before and/or after installing any Batman: Arkham City DLC content (If yes, please be specific as to the DLC content you have downloaded)? Have you experienced the "disappearing save files" issue before and/or after installing either of Batman: Arkham City's two title updates? The game has been out for over a month and this is a pretty big issue that still needs to be resolved, hopefully they can fix it soon. I can't even imagine how mad I would be if I lost my 80% complete file save. Have any of you lost a save file on your Xbox 360?