10 Hacks That Every Bartender Needs To Know

By Martin Mallon /

3. Payment Methods

"Can you use your card to pay for your lime cordial? No. Preferably not." To the bartender, however, the revelation of card payments has been a double-edged sword. For larger orders and particularly expensive ones, card payments are a quick and convenient solution to payments €“ avoiding the time lost counting and double-checking multiple notes and coins on both the customer and the bartender€™s behalf. With smaller orders, however, card transactions can really screw us over sometimes. The process of payments can cause unnecessary delays and result in backlogs; orders get pushed back, queues build-up, causing obvious frustration amongst colleagues and customers. Moreover, it is difficult for customers to comprehend the percentiles the bar loses out on owing to card transactions and handling-fees, squeezing profit margins when faced with stringent revenue targets (set by the all-powerful and great Head Office). To circumvent this, it is preferable to deal primarily in cash. Yet, this is an unreasonable demand in a world where customer-service is king and convenience its queen; so a minimum-value card transaction (advisably £5), or a card surcharge of 25p €“ 50p will insulate against the difficulties posed by card transactions. "P.S. If you are reading this, Head Office, I still love you and recognise that your autocratic style of control and management is only because I am obviously a nitwit, unable to monitor my own performance levels and achieve targets. And I definitely agree with the €˜ambitious€™ goals set by your highly-educated business graduates in a different country, who intimately understand the bartending-environment; despite the fact that 50% of my hard work and revenue is accredited to the bistro/restaurant as a result of your sound policies.""Thank you and I love you. Martin xox"