Usually a newly anointed bachelor of the arts, theyll be doing the job as a stop gap, a stop gap to what though? They often have no idea. Sometimes its just part time shifts while they do a post graduate degree, edging close to full on break down. Often, management will concentrate on how bright they are and try to push them up the call centre ladder, have fun as you watch them relentlessly try and not climb it, struggling to climb onto any other ladder instead. A new job is only round the corner, but call centre pay is decent and that overdraft wont clear itself. Maybe they quit to do a post-graduate course in teaching and return in the summer holidays, because you know, that overdraft wont clear itself.