4. The Moment A Customer Tells You They Changed Their Plans
You have been working on a family package holiday for a customer. You have spent a good couple of hours reserving flights and hotels and sorting out insurance and a car to and from the airport, and the training of a small Rhesus Macaque to play Aloha-Oe on the ukulele when they arrive at the airport. Then they call you and say that they have decided to go to a completely different continent on a different date and you have to not only plan this from scratch but also go and cancel everything from the previous booking as well.