11. Doing Your Best Fake Caring Voice When Having To Let Someone Down
We've all been there, you're embroiled in some complex situation where you know the customer isn't going to come off well, but you pull out the "I'll ask my manager" card and hope for the best. Lo and behold the answer to whether they can have a full refund for that coffee table they accidentally sat on is a no, but it's up to you to break it to them - using a complex literary system of implying it's entirely their fault, whilst also mentioning incendiary things like "No insurance", "30 day guarantee" and "nothing we can do". Good luck.
