Nintendo Switch: 8 Major Positives Nobody Is Talking About
5. Holding Joy-Cons Sideways Is Totally Fine
Yes, thanks to the Joy-Con controller being comprised of two 'halves' that can then be turned on their sides, it means the D-pad and face button components are insanely close to one another (literally just a couple of thumbs' width), resulting in anyone with a sizeable hand feeling cramped, or literally being unable to use them without hitting multiple inputs at once.
Being a meat-handed individual myself, I too struggled with just how to even hold the Joy-Con comfortably at first. However, attaching the boxed-in wrist strap bulks out the SL and SR shoulder buttons, providing some much-needed size to grapple with, and it's here where I totally came around on their usability. It's worth noting that once you accept this is a much smaller controller than what you're otherwise used to and just go with it, even the more 'recessed' shoulder buttons are mostly easy to use.
Whilst the Joy-Con's form factor is definitely a problem if you literally can't physically hold it without inducing cramp or pushing multiple buttons, I'd wager the vast majority of complaints online come from observation and/or assumption, or those who haven't spent enough time with the console to get used to the feel overall.