13 Things People Who Work In Customer Service Know To Be True

1. World War 3 Breaks Out When You Can Only Give Them Store Credit

Most places now have a policy where sale items are exchange only, except the customer didn't know about this and they're absolutely furious with you that you can only give them store credit for the cost of their item/s. You're happy to go out of your way for a customer, but you're sceptical when it comes to changing the company policy on refunds. If you have any other problems that you're certain the world needs to know about customer service, pop it in the thread below.
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Lover of Tolkien's world, Harry Potter and baked goods. A camel once put his head on my shoulder and it was the best day ever. sara@whatculture.com