13 Things People Who Work In Customer Service Know To Be True

10. It Should Be Acceptable To Shout Back (Sometimes)

You're going to have a bad day because you're only human. You're going to be grumpy, tired and hungry, and that's going to show to the customer because of your "I just want to go back to bed expression". Some of them will try to pick a fight out of you just so that they have something to complain about. They'll start shouting and swearing at you for no reason other than that they can and they expect you to sit there and take it. You can refuse serving someone when they're being like that but then they'll say that they could have been a lot worse and that you need to stop being so touchy.