18 Problems All WHSmith Employees Will Understand

17. Dealing With The People Who Need A Specific Pen

So while we're on the subject on pens, one of the worst things is trying to memorise knowing each type of pen and what it's used for and what it's name is. Customer: "Hi. I need to buy a pen to draw a very specific portrait of my mum's friend's grandmother who has a whole ton of wrinkles, so I'm after the perfect pen to get it just right, you know? What have you got for me?" You: *inner panic inner panic inner panic* Retractable, ballpoint, eraser pens, fine tip, highlighters, fountain pens, fine liners, flexigrip, fibre point, gel pens, fine lacquer. You literally have no idea, and spend ten minutes completely bullsh*tting your way through artist chat. The customer leaves with a pack of cheap ballpoints, and all you can feel is a sense of relief while sending up a prayer to god that the bloody pen does what you told them it could do.
In this post: 
WH Smiths
 
Posted On: 
Contributor
Contributor

I love Stephen King and music festivals; I eat my toast upside down; I daydream about getting married probably a bit too much; and I wish every day for a pet sausage dog puppy (who never materialises – sob).