18 Problems Only Tech Support Workers Will Understand
15. Users Lie
Just like Doctor Who and House, users lie. Constantly. About everything. No user will ever admit to what they really were doing right before having to call Tech Support. I dont know, it just stopped working, I came back from the toilet and it was like that, I let Janet use my computer earlier and now its not working. These are all lies. But then I clicked on something I shouldnt have or I got frustrated and hit it then the screen went funny or I spilled coffee on it are probably not the admissions that people want to make. But heres the problem; just like going to the real doctor, however embarrassing it may be to admit the truth, doing so will help us to fix the problem faster. Fixing a computer, or almost any piece of technology, is like detective work. You need to know where to start and if users give you false clues you can be off investigating some issue that doesnt exist. If you deleted files from Windows\System32 because it sounded dodgy or by mistake you need to tell your friendly tech support team otherwise when they do find out what you did your picture goes into the book (and possibly a slide deck for the Tech support teams Christmas party where we get together and discuss just how dumb users really are).
I.T. Consultant, technophile and Doctor Who fan. I like to talk about tech, take films apart and make excuses for Doctor Who's continuity errors. No other show has the power to make me feel like a big kid.
