12. You Have Literally No Idea What You're Doing
It's the same with any job that when you start and you're left by yourself for the first time; you just have to wing it. And as long as you look like you know what you're doing then that's fine; except that you have to SOUND like you know what you're doing, which can be a bit trickier. And that phone can be confusing at first. Finding out that the mute button doesn't always work first time can be a difficult moment in all call centre nu