21. "You Need To Make A Connection With Your Client."
This is a lot easier than it sounds but in reality, you're not being paid to be their friend so you don't care if they experienced an emotional connection with you or not. You just want them off the phone so you can sit and not have to talk to people ever again. And of course, you always get scored down by your manager during evaluations because you didn't give the customer a true, emotional experience. If people are ringing up for that sort of experience they should be dialling Babestation not customer support.