18 Problems Only Tech Support Workers Will Understand
12. The Annoyance Of Dealing With Other Tech Support Lines
If theres one thing guaranteed to strike fear into the heart of any Tech support worker its the thought of calling another tech support line. You just know that youre going to get the first level support guys who know how to change passwords, update an address and read through a script. You also, likely, know whats wrong and have already run through every test they can think of in their script. Its like when Rimmer had to shout whiteholespewingtimeenginesdeadairsupplylowadviceplease then break it down word for word. You want to call and be able to say put me through to level 2, this is agent Brown, code 765986 but no, just like everyone else we have to sit through some untrained script monkey going through their lines one after another completely oblivious to the pleas of Ive already tried that. Although, in full disclosure, there are always those few times when come across that one first line support, usually a female, who really knows their stuff and puts you to shame as you exclaim of course Ive tried that while frantically following the suggestion and finding it fixes the problem. Thats an awkward moment, trust us. But as a general rule its a soul sucking experience that is best avoided.
I.T. Consultant, technophile and Doctor Who fan. I like to talk about tech, take films apart and make excuses for Doctor Who's continuity errors. No other show has the power to make me feel like a big kid.
