22 Things You'll Definitely Experience Working In A Call Centre

19. If They Can't See You, Then You Don't Exist

Sadly, it;s an unwritten rule of customer service that if they can't see you then it makes it easier for clients to go bat sh*t crazy at you for something that is almost certainly never your fault. Talking on the phone is like a barrier that turns people into impatient, evil children denied a piece of cake before bedtime. Unfortunately, if you've ever had the pleasure of working in retail, some people still act like you don't exist and are perfectly happy to call you every name under the sun because you're obviously withholding the right sized pair of trousers from them.