13 Things People Who Work In Customer Service Know To Be True

13. The Customer Service Surveys

Regardless of whether you've had a tricky customer or not, a part of your job is to always ask for feedback. This is often printed on their receipt and you cannot reiterate the fact that they get entered into a prize draw enough for taking part. Not only do the company want feedback but you have targets to meet in terms of what your customers consider exceptional customer service. Except no one takes those things seriously and they always make you look like an idiot who can't do their job properly. Half the time, you're wasting your breath because people are too busy to spend three minutes filling out an online survey.