Cyberpunk 2077 REFUNDS: Sony Change Policy To Help Gamers

UPDATE: A statement released on Cyberpunk 2077's Twitter sees CDPR apologize for misleading customers with the PS4 and Xbox One versions of the game, promising more fixes to bring them up to spec.

"First of all, we would like to start by apologising to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One."

The company promised large patches in January and February 2021 that would resolve the most significant issues, alongside another immediate fix coming "in 7 days", before offering refunds on both digital and physical copies until December 21st.

-- Original story follows --

Cyberpunk 2077, CD Projekt Red's long-awaiting action RPG, has come under widespread criticism for poor performance and numerous bugs on its current-gen console releases, despite repeated assurances by the developers that the game would be in an ideal state before its December 10th release. Now, some PS4 players are reporting that they've received unprecedented refunds by Sony for the game.

According to gaming publication Video Games Chronicle, users who purchased the game digitally on PlayStation consoles have received refunds for their copies after contacting Sony's support line.

Sony's normal refund policy gives users 14 days to refund purchased software if they have not already downloaded it. In that case, the software must be proved "faulty" in order for it to be refunded.

The PS4 version of Cyberpunk has been the primary target of user's criticisms, which report all manner of bugs, glitches, and crashes that render the game difficult or impossible to play normally. An analysis by Digital Foundry found that the base PS4 version of the game is "unacceptable" and "a mess". The mass influx of negative user reviews saw the Metacritic user score drop at one point to 2.8.

CD Projekt has stated the game's issues will be ironed out through patches and updates, though its "Day One" patch so far seems to have made only minor strides, though it did remove a flashing animation which some players, including Game Informer journalist Liana Ruppert, reported induced epileptic seizures.